Withdrawal form

Not satisfied? We are here to help
At Luniva Wear, you come first. Your satisfaction means everything to us, and we want you to feel confident every time you shop with us. On this page, you will find everything you need to know if something is wrong with your order or if you simply have a question. Please feel free to contact us; we are here to help you every step of the way.

Ordered the wrong size?

That's perfectly fine; it happens to the best of us. Send us an email at info@lunivawear.com with your order number, and together we will find the right size or another solution that works for you. We aim to reply within 12 hours.

Questions about sizes?

Are you unsure which size is right for you? Please feel free to contact us at info@lunivawear.com. Feel free to include your measurements or usual size, and we will help you find the perfect fit as quickly and accurately as possible.
Damaged item or quality issue?

Have you received an item that is damaged or defective? Please contact us as soon as possible at info@lunivawear.com, and include:

Your order number
A brief description of the problem
A photo of the item in question

The sooner you contact us and send a photo, the sooner we can find the right solution for you.

Received the wrong item?

Did you receive the wrong item in your package? Please contact us directly at info@lunivawear.com with:

Your order number
The name of the item you ordered
The name of the item you received
A photo of the received item

We will resolve it for you as quickly as possible.

General questions or other comments?

If you have any other questions or simply a comment, you are always welcome to contact us at info@lunivawear.com. We usually reply within 12 hours and will help you move forward as quickly as possible.

Right of withdrawal and returns
We know that it is sometimes necessary to return an item, so we have made the process simple and transparent. You have plenty of time: The right of withdrawal applies for 60 days from the day you receive your order.
Important: The right to return only takes effect once your package is officially considered delivered, that is, when the tracking status shows »delivered«. As long as the package is still in transit, you cannot exercise your right to return the item.
How to exercise your right to return an item:

Send us an email at info@lunivawear.com within the applicable period, stating your order number and indicating that you wish to return the item. We will then guide you through the next steps.
The customer is responsible for the cost of return shipping. We recommend using a shipping method with a tracking number so that you can follow the package's journey.

The item must meet the following criteria:

The item is unused and in the same condition as when received.
All original tags and packaging must be included.

We do not charge a restocking fee. If you would instead prefer a different size or another product, we are happy to offer an exchange - simply contact us by email.
Once we have received and inspected your returned item, we will process your refund within 7 business days. Please note that your bank or payment provider may need a few additional days before the amount appears in your account.